FREQUENTLY ASKED QUESTIONS
We have more than 5 years of experience under our belts, hundreds of excellent reviews, thousands of orders that have been punctually shipped without incidents to our increasingly growing customer base, there is no reason not to trust us.
We also have fulfilled the "Trusted Shops" quality criteria (you can view our certificate here). Compliance with the criteria is continuously audited by experts. The audit covers areas such as, data protection, costs and payment, delivery terms, processing of returns and customer service.
Our formula experts are happy to help, should you have any questions or require individual help. We typically answer your emails within a couple of hours. Please contact us also by phone. All calls are toll-free for the USA and Canada
We are right at the source of our supplier, so we can offer our customers discounted prices of up to 60% cheaper than anywhere else on the web.
It’s possible, because we are shipping directly from Germany - where the most organic formulas are made. We are an established German organic food company with a large warehouse consisting of an excellent network of manufacturers, which produces the formulas. As a result, we are immediately informed of any recalls, or potential issues regarding our formula, therefore, enabling us to always ship the freshest batch available to our customers.
Top 3 FAQs
The primary difference between our Infant-Formula (stage 1) and Follow-On Formula (stage 2,3,4) is the balance of milk proteins. Both formulas have whey and casein proteins, but in different proportions.
There is also an increase in iron and filling ingredients such as starch to help wean off of formula and introduce more solid foods in the later stages.
Stages marked as PRE should not be confused with Premie or Preterm Birth. PRE milk formulas normally contain no starch so you are able to feed more to your baby on a 3 hour schedule.
As a child grows and changes, so do his nutritional requirements. To ensure your baby is getting all of the nutrients he needs to grow and thrive, we highly recommend you use the stage of formula that corresponds with his age. Formula manufacturers like Hipp and Holle have spent many years perfecting formulations to ensure every stage of your baby’s dietary needs is met.
Please note that there is not much difference in the later stages that would warrant a switch on a specific date. You can move forward, or behind a few weeks.