SHIPPING & RETURNS
⏱️ BECAUSE HUNGRY BABIES CAN'T WAIT, WE DO OUR BEST TO ENSURE THE QUICKEST DELIVERY TIMES POSSIBLE
Babies aren’t exactly the quietest bunch when they’re hungry, and we want to get their food to them fast! That’s why we pack, process, and ship your order soon after you’ve placed it. We process orders Monday through Friday. Orders placed on the weekend will be processed on the following Monday morning.
We also care about packaging and have put a lot of attention into the way OBF24 products come out of the box. We think you'll love it. And because your package has a long way to go, we pack it very carefully with 100% recyclable packaging material to make sure that it arrives in good condition.
🚀 CURRENT DELIVERY TIME AND COSTS:
Our products are coming fresh from Europe straight to your door within an average of 3 business days for US and Canadian customers (other Countries 5 business days).
- 🇺🇸 & 🇨🇦 = Free Shipping from $149 (otherwise $35)
- 🌏 = Free Shipping from $249 (otherwise $65)
Please note shipping times are based on our experiences and can't be guaranteed. We are committed to doing all in our power to ensure your order arrives on time. However, delivery time may take longer in exceptional cases due to postal mishandling, customs authorities, or natural hindrances.
♻️ CO2 NEUTRAL SHIPPING UPGRADE:
Thanks to modern vehicles and efficiently planned tours, our delivery companies have already reduced a large proportion of climate-damaging CO2 emissions. However, complete avoidance is currently not technically feasible. Therefore we offer the possibility of offsetting remaining emissions by investing in climate protection projects.
With additional $20, you can help restore the planet.
📌 RETURN POLICY:
If your baby has a bad reaction to a formula you've purchased from OBF24, we will do everything we can to help you find the right option for your little one. Our team of formula experts will work with you to determine the formula that best meets your baby's needs. We encourage our customers to get in touch with us if they need assistance.
Unfortunately, Organic Baby Formula is excluded from the right to return. As we guarantee that our product is authentic and comes directly from the manufacturer, we cannot take returns, even if they are unopened. We do not restock the formula once it has left our warehouse. This provides security to our customers that the product they receive is authentic and not a counterfeit formula.
We must protect the integrity of our inventory for all of our customers. We appreciate your understanding.
🛃 IMPORT DUTY AND CUSTOMS:
There is a low chance that customs will charge extra fees. Anyway, customs policies vary widely from country to country. Orders shipped outside the EU may be subject to import taxes, customs duties, and fees.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. OBF24 takes no responsibility regarding the local rules and regulations concerning our sold products for our customers located outside of Germany as that is the recipient's responsibility.