🚀 SHIPPING & RETURNS
⏱️ BECAUSE HUNGRY BABIES CAN'T WAIT, WE DO OUR BEST TO ENSURE THE QUICKEST DELIVERY TIMES POSSIBLE
Babies aren’t exactly the quietest bunch when they’re hungry, and we want to get their food to them fast! That’s why we pack, process, and ship your order soon after you’ve placed it. We process orders Monday through Friday. Orders placed on the weekend will be processed on the following Monday morning.
We also care about packaging and have put a lot of attention into the way OBF24 products come out of the box. We think you'll love it. And because your package has a long way to go, we pack it very carefully with 100% recyclable packaging material to make sure that it arrives in good condition.
🚀 CURRENT DELIVERY TIME AND COSTS:
- 🇺🇸 & 🇨🇦 = Free Shipping from $90 (otherwise $12.99)
- 🌏 = Free Shipping from $249 (otherwise $65)
♻️ CO2 NEUTRAL SHIPPING UPGRADE:
📌 RETURN POLICY:
🛃 IMPORT DUTY AND CUSTOMS:
Babies aren’t exactly the quietest bunch when they’re hungry, and we want to get their food to them fast! Therefore, our products are coming fresh from Europe straight to your door within an average of 3 business days.
All packages are prepared in Germany and sent out to their destination countries. Delivery costs, therefore, vary according to your country:
- 🇺🇸 & 🇨🇦 = Free Shipping from $90 (otherwise $12.99)
- 🌏 = Free Shipping from $249 (otherwise $65)
Thanks to modern vehicles and efficiently planned tours, our delivery companies have already reduced a large proportion of climate-damaging CO2 emissions. However, complete avoidance is currently not technically feasible. Therefore we offer the possibility of offsetting remaining emissions by investing in climate protection projects. With your order at OBF24, you can help restore the planet.
If your baby has a bad reaction to a formula you've purchased from OBF24, we will do everything we can to help you find the right option for your little one. Our team of formula experts will work with you to determine the formula that best meets your baby's needs. We encourage our customers to get in touch with us if they need assistance.
There is a low chance that customs will charge extra fees. Anyway, customs policies vary widely from country to country. Orders shipped outside the EU may be subject to import taxes, customs duties, and fees.
We recommend buying our Starter Kits which are specially made to provide you with formula supply for approx. two months.
A lot depends on your baby's appetite, but the following numbers will give us a benchmark: On average, babies will need 2.5 ounces of Formula per pound per day. So that average 8-pound newborn will need about 20 ounces of Formula per day.
In general, babies eat when they're hungry and stop when they're full. Appetites vary among babies, and each baby's nutritional needs change from day to day and month to month. If you follow the feeding charts printed on each box and check in regularly with your baby's doctor, your baby will likely be on track.
Just like all perishable goods that are imported from overseas, our formula shipments go through a customs clearing process that could includes passing through an X-ray machine. However, the scanning process does not harm the product in any way.
According to the FDA, “There are no known adverse effects from eating food, drinking beverages, using medicine, or applying cosmetics that have been irradiated by a cabinet X-ray system used for security screening.” As all imported goods are subject to screening, comprehensive safety measures are in place to ensure that perishable products that pass through X-ray inspection systems are safe for consumption.
Food chemistry researchers at the Sapienza University of Rome conducted a study in 2015 to determine whether high temperatures in storage facilities would affect the stability of powdered infant formula. The researchers stored 30 formula samples at four different temperatures and monitored them for a year. They found out that there are several scenarios in which the quality of baby formula could become compromised due to improper storage, such as:
- If the formula is stored at unusually high temperatures (i.e. 55°C or 131°F) for two weeks or more.
- If the formula has been stored for a significant time, i.e. beyond the expiration date.
- If the original packaging has been opened.
Even when powdered formulas were stored at very warm temperatures (i.e. 40°C or 104°F), they still exhibited “good stability of the analyzed products.” Researchers concluded that it would take an extended period of storage in an extreme and unusual level of heat, such as 55°C (131°F), in order for the fats and oils in infant formula to become susceptible to autoxidation (spontaneous oxidation) and begin to break down.
Here is the link for your reference.
Our team at OBF24 ensures that no products leave our warehouse without meeting the highest possible standards. Unfortunately, there can sometimes be damage caused to the product in transit with our courier. If this is the case, we would like you to confirm the state of the product and include a photo if possible and send it to service@organicbabyfood24.com.
In the very rare event of recalling a particular formula, we would notify all of our customers immediately via the email address they used to make their purchase. We would also send out the recall information through our newsletter and post the information to our Socials.
The European Food Safety Authority immediately disseminates recalls. There are currently no formula recalls for HiPP, Holle, Lebenswert and Loulouka formulas (we are constantly checking for you and work closely with certified distributors who would let us know if there were any recalls! Furthermore, we have not heard anything from our customers or the large European formula feeding community we are a part of.
We fulfill very quickly, so if you placed a wrong order, please send us your cancellation request right away and we will be happy to cancel it for you.
Unfortunately, if your order has already been fulfilled before you placed the request, we will not be able to cancel it anymore.
Please note that since we are closed on weekends, we are unable to facilitate weekend cancellations.