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FREQUENTLY ASKED QUESTIONS

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SHIPPING

HOW HIGH ARE THE DELIVERY COSTS?

 

Right now, all packages are prepared in Germany and sent out to their destination countries. Delivery costs therefore vary according to country, weight  and the chosen shipping method.

Just place your item in the shopping cart and you'll see the shipping charges.

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DO I HAVE TO PAY IMPORT DUTY?

 

There is an extremely low chance that customs charge extra fees.

Anyway, customs policies vary widely from country to country. Orders shipped outside of the EU may be subject to import taxes, customs duties and fees. You may also be required to provide an identification number. Any resulting costs are for the customer. 

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MY ORDER IS LATE OR LOST, WHAT CAN I DO?

 

In the rare case of your package is delayed or lost, please note that we will have to contact the carrier to start an investigation. It may takes up to 20 days to complete the investigation. Once we have the claim confirmation from the carrier, we will gladly issue you a refund.

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WHERE IS MY TRACKING INFORMATION?

 

When your order is fulfilled and ready to ship, we will email you a tracking number. Please note: your tracking number may not work immediately as it may not be checked into the carrier’s facility yet. 

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I RECEIVED A DAMAGED PRODUCT, WHAT CAN I DO?

 

We are terribly sorry! We can assure you the products left our warehouse in a perfect state. Unfortunately, packages are sometimes damaged during their journey, but unless your sealed package of formula was accidentally opened as well, damage to the box is only cosmetic.

If you received a badly damaged package, its necessary report it to the delivery man and take pictures of the damage. Otherwise the delivery organizations will deny a compensation. Please also don't hesitate to contact us and report the damage. We will then take care of it as quickly as possible.

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WILL MY ORDER BE X-RAYED OR IRRIDIATED?

 

There is an extremely low chance your order will be x-rayed when it is processed through customs. However none of the formula is exposed to irradiation.

We highly recommend reading this article for customers who are concerned about potential exposure.

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WHY IS THERE NO UPDATE ON MY TRACKING INFORMATION?

 

Tracking information may not update immediately in some cases especially with "Climate Neutral" shipments. However, please rest assured your item is on its way.   There may not be any updates available when the package is in transit between origin and the destination country. The tracking information should pick up again once your packages reaches your local country. 

If your tracking status has not been updated for over 2 weeks, please contact us immediately and we will offer you further assistance. 

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WHEN WILL I RECEIVE MY ORDER?

 

We know that receiving your shipment in a timely manner is of great importance to you, because hungry babies can’t wait - so we do our best to ensure the quickest delivery times possible! Your package has a long way to go and we want to make sure that it arrives in good condition. We also include with your order free samples such as Holle’s porridge or vegan gummy bears and a special present for new customers.  

 

Organic-baby-Formula-express-shippingEXPRESS (1-3 days) Reliable priority shipping for significantly faster deliveries. 

Organic-baby-formula-standard-shippingSTANDARD (10-20 days) An affordable and uncomplicated delivery method.  

Organic-baby-Formula-eco-shippingCLIMATE NEUTRAL (20-30 days) Environmentally friendly shipping - 100% climate neutral.

 

We are committed to do all in our power to ensure your order arrive on time. However, please note shipping times are based on our experiences and can't be guaranteed. Due to postal mishandling, customs authorities or natural hindrances, in very exceptional cases delivery time may take longer.    

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Top 3 FAQs

1. HOW MUCH FORMULA SHOULD I ORDER?

 

The amount of formula each baby needs varies significantly depending on the needs of the baby and his or her feeding schedule. We recommend buying in bulk to get the best price on our organic formulas.  

You can calculate approximately how much formula you will need by using the chart below.

FORMULA

FLUID OUNCES PER BOX

Holle Stage 1 COW

90

Holle Stage 2-4 COW

140

Holle GOAT

90

Lebenswert

120

HIPP HA

130

HIPP Combiotic

150

2. SHOULD I MOVE UP IN THE STAGES?

 

As a child grows and changes, so do his nutritional requirements. To ensure your baby is getting all of the nutrients he needs to grow and thrive, we highly recommend you use the stage of formula that corresponds with his age. Formula manufacturers like Hipp and Holle have spent many years perfecting formulations to ensure every stage of your baby’s dietary needs is met.

Please note that there is not much difference in the later stages that would warrant a switch on a specific date. You can move forward, or behind a few weeks.

3. WHAT ARE THE DIFFERENCES BETWEEN THE STAGES?

 

The primary difference between our Infant-Formula (stage 1) and Follow-On Formula (stage 2,3,4) is the balance of milk proteins. Both formulas have whey and casein proteins, but in different proportions.

There is also an increase in iron and filling ingredients such as starch to help wean off of formula and introduce more solid foods in the later stages.

Stages marked as PRE should not be confused with Premie or Preterm Birth. PRE milk formulas normally contain no starch so you are able to feed more to your baby on a 3 hour schedule.

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