When will I receive my order?
We know receiving your shipment in a timely manner is important to you because hungry babies can’t wait! Therefore, your order will ship out same or next business day to make the shortest delivery times possible.
Shipping Insurance included for all orders!
Our extra layer of security covers your order in case of physical loss while transit.
Standard Shipping (Fast and Reliable):
Your parcel has priority when leaving Germany via airport and will be processed by your local courier company with priority too. Depending on your location, it will take approx 10-15 business days to be delivered.
Airmail Express Shipping:
Your order has priority when leaving Germany via airport and will be processed by DHL Express. You can receive up-to-date shipment information by email or SMS. Super fast delivery within 1-3 business days!
Climate Neutral Shipping (Environmentally Friendly):
You are making a sustainable contribution towards climate protection. Depending on your location, it will take approx. 3 weeks to be delivered. 100% climate neutral!
Your package has a long way to go so we pack it very carefully to make sure that it arrives in good condition. We include a bunch of free samples from Holle, vegan gummy bears and a special present for new customers.
We do our best to make the shortest delivery times possible but because of customs authorities or your local courier company, in very exceptional cases delivery time might take longer. The shipping times are based on our experiences and can't be guaranteed.
Whats about tracking information?
You will get a mail with your tracking information from our packaging division after your order has left the warehouse. You can track your parcel here: German DHL tracking
For more detailed information you can track your parcels also here: US buyers via USPS and Canadian buyers via Canada Post.
How much does the shipping cost?
It depends on the weight of your order and the chosen shipping method. Just put your item in the shopping cart and you'll see the shipping charges.
Nobody loves to pay shipping cost, therefore we created a coupon code for you to receive $10 off your shipping cost! Use discount code SHP10 when you check out and save.
Do I have to pay import duty?
Generally there is no import duty to be paid. Only in exceptional cases we heard from some customers in Canada that they had to pay an extra fee when they choose "Canada Airmail Express" shipping method.
Is the formula irradiated?
We always mark your parcel with a label to not irradiate because of organic baby food. We hope that custom authorities do not x-ray. However none of this formula is exposed to irradiation. We highly recommend reading this article to customers who are concerned about potential exposure.
How do I contact you if I have questions with the shipping?
If you have any questions with the tracking or shipping please feel free to contact us, simply answer one of our mails or send your request to firstname.lastname@example.org
Our service team will respond very soon to assist you: without any complications and whenever you need us
Free Service Phone for USA and Canada
Please contact us, if your country isn't in this list.
United Arab Emirates